Hello Officer,
I am holding Barclays Credit Card for more than an year. Till before the problem started with them everythgn was fine between us.
In Febraury 2008 they started to call me for selling BPC (Barclays Priority Cicle) offer, thenc alled again in march, April and May; which finally i took because i was scheduled to marry in July hence thinking of the benefits which they might pass in shopping and leisure i accepted it, based on the condition that i will get the welcome kit in 15 days of my payment against it.
As per the agreement (which was discussed, made & done on Phone - No paper work till then eventhough i had asked for it) they should have sent me the welcome kit (includes Vouchers & Bag) within 15 days of receipt of payment (was done in last week of May and money was deducted in first week of June) but even after end of 2 months there was no communication or mailer from Barclays.
On that i called BPC in first week of August to enquire about the whereabouts of welcome kit; on which they said it was not yet dispatched. And they said that it is a mistake on there part (1st).
But by then i was frustrated and irritated by the lackluster response and improper service by Braclays & i told them i do not need the offer anymore and they must refund my money; which after lot of discussion they finally agreed to refund and said it will be done in some days and welcome kit will not be sent.
However in another one week, the welcome kit reached my place (2nd) which was received by someone else and sicne then i had been asking them if they follow any process and if they stand by what they told there customer. Later i asked them to take back the welcome kit and refund the money.
But they said they cannot take it back, although they again agreed to the mistake (3nd) on there part.
Since then i spoke many times to agents of Collection department, Dispute department & BPC, to pursue the matter and give me the solution (i.e. refund of money & clear off my account).
Instead of doing that (which they said they are looking inot the matter and will do needful) they kept on levying me with late fine, finance charges & interest sicne August. And since then talking to me in nonsense manner (4th).
Finally in December i lodged a complaint with Them with number # CAS 741873. But till date they did not do anything, but one of there agents called in december and said taht my account is inactive and hence officers cannot resolve the issues, hence she asked me to pay Rs.1210=00 and re-activate it, which i did, but till date not solution (5th). Instead they threaten me of CIBIL rating.
Later in January i wrote them on [email protected], to escalate the amtter to there senior officers. But they are more lethargic in taking care of the matter. And each time i mail them, they take a couple of weeks to reply to any query and most of the time not a word from them, and they reply of multiple reminders. However, they diligenlty come back saying they cannot do anything about the matter and cannot (6th) refund money but i will need to pay for it. Before that they asked me to send back Welcome Kit then they will refund, i did that in January & February.
There agents are never updated (7), they say it is system genrated call and they do not have any information about the problem, but they want me to explain it always. I ahve spent more than 200 hr.s expalining & talking to them; but they still keep threatning me.
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Kindly undertake my compaint and let me know how do i pursue it. I cannot take the harrasment of taking to them anymore, and every single agent asks me about the smae stupid thing.
I need to tell them if somebody takes there Credit Card, doesn't me they get a right to harass the person.
They should compensate me of all the above problem & mistakes (in brackets).
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Please help me solve the matter.
Thank you.
Regards,
Amol
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