Hi Team,
Please help me
My details have been added to credit bureau though there is no mistake of mine. My other credit cards have been blocked and being blacklisted. Recently I had applied for a new credit card with Citi bank, but was denied saying my details are there with credit bureau of India. All my Bank Transactions are good and there is no complaint with other banks, but now coz of goof up from Barclay’s Bank my relation with other Banks has gone for toss.
I never got a call nor reply on my concerns, but my details was added to credit bureau of India. So easily there have put my future on stake, they are not concerned about a customer who has a credit card with the bank and has concerns which should be addressed.
Require you intervention as I am not getting any kind of response on my concern. Please do go through my concerns and let me know how I can get the issue resolved or file an RIA. I am being mentally tortured by Barclays Bank. Please do let me know whether correspondence or call recording are required, if so will get it attached. I am being calling them for almost a year, but never got any response from them. But now if you check the trail mail they are not contacting me but sending me reminders and automated call recording reminding me to make payment or my details will added in the credit bureau. Also please let me know legally what I can do to get justice!
From the time I have sent this mail to them I have received more than 30 recorded voice messaged which reminds me to pay my dues more than 20 SMS reminding me on dues or my details will be added with credit bureau of India.
I am going through lot of stress and mental pressure, the past one year has been very tough and agony was very bad. I have called the helpline of Barclays Bank many times from the time the problem started, every time I was informed mistake is with the bank and would be resolved ASAP or on priority. But till date nothing has happened and now my details have been added with credit bureau of India.
I have the entire call recording with me
Regards,
Melroy Rebello
9901000222
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From: Melroy Rebello
Sent: Sunday, October 26 2:15 PM
To: '[email protected]'
Cc: 'Melroy Rebello'; 'Rebello, Mischelle'
Subject: Escallation credit card no: 4339510000001018: Reminder 5
I am getting automated call from 23/10 reminding me towards the payment. I have received more than 6 calls in 3 days!!! Also I have received 8 SMS informing me my balance is due and if I don’t make my payment, my details will be referred to credit bureau. You’re are not calling me on my concern but troubling me more and making me get more stressed! This is my last mail and if I don’t get any revert will take the matter legally. Being a multi national bank this service we customers get?
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From: Melroy Rebello
Sent: Sunday, October 26 7:55 AM
To: '[email protected]'
Cc: 'Melroy Rebello'
Subject: Escallation credit card no: 4339510000001018: Reminder 3
I fail to understand why nobody is contacting me! I called the helpline today and they said my mail has not yet been attached on the account. He said he does not know what the status of the mail is???
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From: Melroy Rebello
Sent: Saturday, October 25 12:59 PM
To: Melroy Rebello; [email protected]
Cc: Melroy Rebello
Subject: RE: Escallation credit card no: 4339510000001018: Reminder 3
Why r u sending reminders of payment via SMS, without contacting me or addressing my concern
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From: Melroy Rebello
Sent: Saturday, October 25 7:54 AM
To: '[email protected]'
Cc: 'Melroy Rebello'
Subject: Escallation credit card no: 4339510000001018: Reminder 2
Still hopping for a call
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From: Melroy Rebello
Sent: Friday, October 24 3:50 PM
To: [email protected]
Cc: 'Melroy Rebello'
Subject: Escallation credit card no: 4339510000001018: Reminder!
Hope to get a call from so called Barclays Bank
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From: Melroy Rebello [mailto: [email protected]]
Sent: Thursday, October 23 10:32 AM
To: [email protected]
Cc: Melroy Rebello
Subject: Escallation credit card no: 4339510000001018
To the Manager of Credit,
I have a couple of issues and concerns, which has not been resolved because of which I am going through trauma and mental stress. I fail to understand why are you pressuring me so much and getting me stressed, I am having sleepless nights! My parents are worried; my Dad has low BP and is a heart patient. If tomorrow anything goes wrong because of your pressure on our family, will take you through the highest level legally no matter financially what I have to do!!!
I would like to bring to your notice that unfortunety I became part of Barclay's credit card. And the trouble started. I am been calling your so called call centre from September to get my issue resolved and it has not happened. I have the recording where your executives and certain seniors have spoken to me and have said that the issue will be resolved at it is mistake with the bank. Now tell me something when they (your executives and seniors) say that the mistake is with the bank why the hell are you troubling me. I am getting sms on my mobile from October calls at my residence and office number. And your local goons who are threating me!!! I am requesting for someone to call on my mobile number from 2007 and till date, let me make it clear till date no one has called me.
Case History: On 27th September I got a physical statement which said I have a balance of Rs 5121.46. As I had certain financial situations, I could not make the payment on time. Then I got a call from collection department, asking me to clear my dues. They said I have to pay min of Rs 200/- or Rs 400/- or close the account. But no one turned up and I was waiting for the executive. Then after some days got a call from your collection executive that he will come to my place. I enquired with him whether I have to pay by cash or cheque. He said if I pay by cash, transactions will happen fast as cheque would take 3 to 5 working days and there will be late payment charges. He came to my place and I paid him Rs - in cash and was arranging remaining Rs 3200/- to repay in another 2 to 3 days and I had informed that collection executive to come after 3 days to collect the remaining amount. He agreed on the same, and gave me receipt: 000249 (Horizon Enterprises).
Within days I got a call that my payment has not been received by the bank! I was shocked and amused as I had the receipt of payment. The executive who called me said I am not supposed to pay by cash; I have to give a cheque and asked me to give a cheque towards the payment. I informed him that I have already paid. He said cash payment is not accepted. Ok! Asked him to return the amount and I will give the cheque for Rs 5121.46. He said he will arrange a call back on the same ASAP. But no call was made but I kept getting reminders. Then I started following up and made many calls to the helpline, some asked me to lodge a police complain and get the amount back. If I have the receipt that I have paid then why should I lodge a complaint, isn't it the bank duty to do the follow up when customer has already paid the amount. Your executive comes home and asks for cash and gives receipt towards payment, then why should I enquire whether cheque is required! After repeated calls nothing happened and I did not make the second payment as my first payment made is no where!!! I was irate and spoke to Ms. Suvarna may be manager there as your call centre, after which the executive came at last in the month of September 27th and returned the amount. And though my balance was Rs 5121.46 I gave a cheque of Rs 5300, I have paid you extra, please refund my amount back. But late payment charges have been charged on my account. It was delay from your end and you are charging me extra for no fault of mine! I know how much follow up I have done and trauma I have been through! Is this the way a customer is treated though he has paid amount on time!
I am being calling your so called helpline from October till date and every time I am informed mistake is from bank's end and my issue would get resolved ASAP. They say my case would be looked on priority and I will get call on the same. Why are customers given wrong promises? I want to know why my case is pending from more than a year with no proper resolution. I don't know to how may people I have spoken to, check your records or case history.
I have all the call recordings and receipts towards payment with me.
How and why can you charge me? How can you take a customer on ride? Don't you think you are answerable to the court of Law? Why wasn't I contacted for 1 year! All you could do is send Goons to my house!!! Torture me mentally, my family!
I want a call on my number 9901000222, or I am going to consumer court, don't feel there is no one to ask you!!! It's my patience which is keeping me quite and no more.
Card number: 4339510000001018
Not happy customer,
Melroy Rebello
9901000222
I want a call on my number 9901000222, or I am going to consumer court, don't feel there is no one to ask you!!! It's my patience which is keeping me quite and no more.
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