Barclays Credit Card
Customer fraud, false commitment, harassment calls and abusive language

Dear Friends,

I would like to bring to your notice the nightmare that I have been facing for owning a Barclays Credit Card and will suggest all of you not to get their card.

I received their gold card (for which they themselves contacted me) in March. I paid my first bill of Rs. 10, 000, however I never got the bill. On requested the customer service time and again (who are very rude) they finally emailed me the bill.

After that my real ordeal started. They billed me an amount of Rs.900 as late charges, for which again I didnt recieve the bill. I asked them to tell me who accepted the bill for whcih they said that I had signed it!! I have asked them repeatedly to email me the POD, but they havent done it till now.

In the meanwhile, their collections department started harassing me, calling me from various numbers from Mumbai. One day they crossed all the limits and started abusing me and sending me obscene messages for which I complained to the customer service. It has been more than a week and I havent heard anything from them.

They are nto even giving me any information so that I can go to the RBI and raise the issue. Everytime I ask them about what action was taken about the collections department, they tell me to pay the bill and whatever action have to be taken, they will do it internally.

Now, they have incresed the late payement fees without sending out any communication to me (from Rs 300 to Rs 500). I am not sure if any credit card company has such a provision. When I asked the customer service why I was not informed about it, they say they sent the communication along with the bill (which I never received).

They will keep adding to my bill and one day they will send the recovery agent to my home to recover the falsely charged money.

This is fraud and cheating of the highest order. I have again asked them to send me the details, but I am not sure if they will do it (as always).

Friends, please dont take this card, they are fooling us all even when their are clear RBI guidelines. I plan to pursue this case with RBI and stop them from cheating more people.