I am using a Barclay Credit Card from last two months. The last four digits of my card are 6714
A few days back, I got a call from Barclays office and they offered me the membership of Priority Circle at no cost whatsoever.
They also informed me about the benefits of the membership. I also asked them whether there are any charges for the membership, whether annual or one time or joining. And they informed me that there are no charges for the membership and it is absolutely free.
However, on 30th August, Barclays have charged me with Rs. 5000 Service tax of Around Rs. 600, towards the priority cirle membership.
On contacting them as well as the Priority circle customer care, they have informed me that the charges cannot be reversed.
The said charges are totally unacceptable and I have not agreed for any such charges. The telephonic transcript would prove that at the time of announcement of the offer and also at the time of acceptance of the offer, it was told to me that there are no charges for priority circle membership. One may listen to conversation available with the bank's records.
Hence I requested them to reverse all charges in this regard. But they have not reversed.
I also contacted the Barclay Credit card department and also the Priority circle department, but they told me that these charges cannot be reversed. They also dont have any system of Service Request Number or Complaint Number. But i have registered my compliant but they are not taking any action.
I informed them that I DIDNT AGREE TO ANY SUCH CHARGES AND THE SAID CHARGES MUST BE REVERSED IMMEDIATELY.
I have also mailed them a written representation under Rule 9 (3) of the Banking Ombudsman Scheme
Moreover Term 2 of the Prioity Circle membership clears says that a customer can withdraw anytime and all charges would be reversed. But Barclays is saying that they dont have any refund policy.
I seek your intervention in the said matter.
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Regards,
Nitin Bagaria
099039-77933
[email protected]
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