I have been using the credit cards from past 10 odd years but has never came across such pathetic customer service and such an annoying service by any Bank. The bank which boasts of an international repute and behaving in such disgusting manner.
I have been charged Barclays Priority circle fees, which I was asking them to reverse from the very moment it was levied on my card, and it has taken 4 months for the Barclarys credit card team to let me know that these charges cannot be reversed. When I raised this concern I was told that as an arrangement I have to pay INR 390/- and they would waive off the charges, which I agreed and paid only to avoid harassement by these guys.
Even for collecting the amount every 10 mts I used to get call to check whether I am ready with the cash so that they can send their executive to collect the same. Their executive finally made it after 2 days of my agonizing exprience of telling the Barclays customer care that I am ready with INR 390 to the make payment as I was departing with a huge fortune of mine!!!
Its almost a week I have paid the amount, I am still continuing to get the SMS and calls asking for the receipt number/ payment outstanding, being referred to credit bureau and what not, I have written email updating the recipt number of the payment done and also gave the number to atleast 10 customer care executives, but still continue to receive the calls and SMS!!! I am surprised whether the so called International Bank trying to have a footing in Indian market does have any kind of systems in place or the sole motive is to harasse Indian public??
I have decided firmly that never again will I be associating my self with this Bank and would not even recommend to any one of this bank.
I hope that I would be previlaged enough after loding complaint here that I will not be receiving any SMS or calls from this bank.
Thanks,
Mahesh
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