MOST URGENT
TO,
THE BARCLAYS MANAGER,
DEAR SIR/ MADAM,
WITH REFERENCE TO ABOVE CARD, I HAVE RECEIVED YOUR BILL STATEMENT DATED 22nd SEPTEMBERFOR RS. 19358.01 OUT OF WHICH I HAVE ALREADY PAID A PAYMENT OF RS; 14358.00 ON DATED 22/9 THRU ECS REF NO MHDF0809150928 .
THE BALANCE PAYMENT RS, 5000/ FOR CHARGES TOWARDS PAYMENT OF PRIORTYCIRCLE, IN, THE COMMITMENT GIVEN IN THE RECORDED MESSAGE WAS THAT I WILL BE RECEIVING THE GIFT VOUCHERS WORTH RS 400000/ALONG WITH STROLLEY BAG WITH IN 3 TO 4 DAYS ON ACCEPTANCE OF THE RECORDED CONFIRMATION CALL &I WASINFORMED VERY CLEARLY THAT I HAVE TO MAKE THE PAYMENT TAWARDS THIS OFFER RECEVING THE GIFTS, BUT TO MYUTTER SURPRISE, I HAVE NOT RECEIVED ANY GIFT BUT I HAVE THE ABOVE MENTIOND BILL FOR PAYMENT AS I HAVE NOT RECEIVED THE GIFT HOW CAN I MADE THE PAYMENNT IN THIS REGARD AFTER DEDUCTING THE PAYMENT I HAVE MADE THE PAYMENT TOWARDS THE USAGE OF MY CARD AND I HAVE A SEVERAL COMPLAINTS THE FOLLOWING ARE PARTICULARS OF MY COMPLAINTS,
1. 16.09.08 COMPLAINT REFERENCE NO. 120001926043 ATTENDED MY MS. HEMANI
2. 04.10.08 MAILED TO SANTANU DATTA HEAD OF SERVICES, BARCLAYS BANK.
3. RECEIVED MAIL ON DT.28.10.08 STATING THAT I'LL BE GETTING RESPOSNSE IN THIS
MATTER WITHIN 7 WORKING DAYS.
4. MY MAIL DT. 23.10.08 FOR NON RECEIPT OF RESPONSE
5. COMPLAINT THROUGH CUSTOMER CARE ON DT. 24.10.08 CAS NO. 237543
6. COMPLAINT DT.04.11.08 REFERENCE NO. CAS 306945 ATTENDED MY MS. ANUYA
INSPITE OF THIS I'HAVE NOT RECEIVED ANY COMMUNICATION TILL DATE. BUT REGULARLY IAM GETTING THE SMS & CALLS FROM BARCLAYS CALL CENTRE TOWARDS THE OUTSTANDING PAYMENT. AND ALSO GETTING THE BILL FOR OUTSTANDING PAYMENT ALONG WITH FINANCIAL CHARGES. FINALLY I HAVE RECEIVED A LETTER DT.03.12.08 STATING THAT MY INFORMATION OF NON PAYMENT HAS BEEN REPORTED TO CIBIL WHICH IS TOTALLY UNFAIR ON PART OF THE BANK AS A GENUINE CUSTOMER IS BEEN MENTALLY HARASSED & FORCE TO PAY THE PAYMENT.IF I DO NOT NOT RECEIVE THE CONCRETE REPLY & THE MATTER WHICH YOU HAVE FORWARDED TO CIBIL IS NOT WITHDRAWN. I WILL BE FORCED TO TAKE THIS MATTER IN TO CONSUMER FORUM. HOPE IF YOU WANT TO SETTLE THIS MATTER AMICABLY RESPOND ME IMMEDIATELY WITHIN 3 DAYS ON RECEIPT OF THIS MESSAGE.
FOR YOUR KIND INFORMATION I HAVE FORWARDED A MAIL ON DT.26.11.08 TO CIBIL
AWAITING FOR YOUR EARLY REPLY
THANKING YOU
MUKESH M SHETH
(BARCLAYS CARD HOLDER)
credit card no; 433948042863741,
C.C. TO CIBIL
TO BANKING OMBUDSMAN (OMBUDSMAN SCHEME)
TO CHIEF MANAGER CUSTOMER SERVICE DEPARTMENT - RBI
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