Dear Sir,
I have purchased a sandal for my wife one month back from Sharanam Enterprises, Khadakpada, Kalyan (West) who are a Authorized Dealer of BATA INDIA LTD.At the time of purchase the sales person told me that the same is an 'All season' product. Yesterday, 21.09.08 I went to shop to inform the Owner in charge that my sandal had got defective and I need replacement but he told me that since it was used during the raining season the same cannot be replaced it but he can repair the defective scandal, which is in a very bad state. Moreover this sandal is itself is a replacement of a pair of chappals that i bought and which started showing signs of defects within a day. He even claimed that even if it was within the warranty period, he would just repair the same and not offer replacement.
Also there is no proper co-ordiantion between the staff and the owner as the staff promises us something diffferent and upon complaint the owner disputes the same claims.
Here i feel i am not getting value for my money as it is a sheer waste of my hard earned money alomg with a waste of time.
We are a using Bata product for a longtime and we look for the best service and quality of the product.
Wish to have a prompt reply from your side and solution to my problem.
Thanks & regards,
Manoj Nair.
Mobile : 9773139795
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