I the undersigned have purchased from your mentioned Store a BATA SUPER STORE SOUTH EXTN PART 1 NEW DELHI on 29-11.
I had visited your Shop in 09th JANUARY (to show the Shoe with a Complaint pertaining to Sole of Shoe have cracked and wanted immediate replacement / repair as per your Company procedure for the same
I got the replacement on 12-January, where i bought the same type of shoe wishing that the every thing will be ok & further in future i wont get the complaint for same thing.
I was surprised that after one month shoe sloe get starting cracked from the same place which happen with earlier shoe.
when i went to store & met with kanchan Mandal
who claim himself as store manager i told him the shoe sole got cracked from same part, he misbehaved & told that there is no replacement of claim shoe& not ready to replace, when i asked this is not my fault its your quality fault why should i suffer of your cheap quality shoe sole (Totakl shoe cost is 2299/-) he said i am not going to replace, i informed him that i had a word with with your gurgaon office & as per them there is no such rule on where replacement is not done on claim, similarly i asked another bata store they also inform me the there is no such rule but this guy is not ready to listen & asked me to bring letter from gurgaon office then i will replace the shoe .he provided the same in written.
Sir, my query is it is not mentioned in any of the gurantee slip that there is no replacemnt for claim shoe.
As written above want to register Strong Protest Complaint, which clearly shows that the Customer is being taken for granted after completion of the Sale. We request you to look into the matter and provide us immediate replacement as early as possible.
Awaiting your positive and early redressal of the above complaint. My complete contact details as below.
K Ranjit.
Mail id:[email protected]
Mob. No.-9711360470
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