Bennet, coleman & co - femina (times of india group
Non receipt of femina issues

I have subscribed femina on 23/12/08 for one year & had paid cash of Rs 520/- (receipt no 36626). i was told the subscription would start from 23/1/09 however i did not receive any copies till feb. On repeated followups thereafter, I was told that Femina had misplaced/ lost my receipt and I was requested to fax the same. On faxing the same, I received one copy of March 11

& was told it starts from march 11 by Ms Mita V but thereafter haven't received any copy. On calling up, the response given was that my subscription shall only start from April 22 . They have the audacity to tell me that because you have made the payment late your subscription shall not commence. This was conveyed to me by Mr. Sandeep. Why? Haven't I paid money in December. Am I not entitled to suscriber copy before it hits the market.

I request you to take this issue up on priority basis and begin my subscription immediately. This attitude of Femina staff has left a bad image and impression of the magazine and request the senior management to sack the incompetent staff who do not realise the meaning of customer service