I am D K Rohatgi from Lucknow. I am a customer of home painting service of Berger Paints. I have a very poor & shockingly bitter experience of their service. I had given the work of painting my new house to them believing that being a big company they will do an efficient, fast and proper professional work, without indulging in cheap tricks, and treating customer with due regard.
Unfortunately, all my expectations have proved wrong and the reality is just the opposite. After encashing my cheque for Rs 70000/- paid much in advance, they have started frequently misbehaving, not taking calls, making false promises, deploying untrained painters, no effective supervision, no surface testing, not taking any care to protect other items from paint etc splash, indulging in cheap tricks to cut corners to pocket money and so on. Finally, they have stopped work, and are now demanding all payment before re-starting the work, against the agreement. Their work has been extremely slow—most of the time only one painter had been working, and he too worked for 4-5 hours on a day.
Contacting all concerned upto very high levels in the company did not make any difference. No one bothered to respond to my emails, SMSs & phone calls. No effective solution was offered by any one. I am incurring a loss of Rs 80000/-, and I am now going to get the work done by some other agency.
It is my honest opinion that Berger paints may be avoided.
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