I am a normal train traveller. I started using the BEST Bus Service since last week as there is no train to take me directly to Chakala from SantaCruz (west)
I have noticed the following :
The Bus drivers do not stop at the Bus Stops even though there are people (ladies) waiting to climb in who are at the doorway but just slow down and speed away. The men jump in and the ladies are just pushed aside and left behind.
This morning the driver was busy chatting on his mobile whilst driving the bus through thick traffic.
If you are really interested in improving your service I am willing to take down the bus number and other details you may require to pull up these errant drivers / conductors.
Some of them are really very thoughtful /considerate and polite and I think these should be rewarded so that the sustomer friendly attititude is passed on to all your staff.
I saw a middle aged manrunning for the bus this morning which he just missed. He put out his hand to the driver who just zoomed past. I am sure it would not have taken more than a few secs for the man to hop into an empty bus. He must have surely got late for work which could have been avoided by just a small thoughtful gesture from the driver.
0 comments