To
The Manager,
Bharti Airtel Limited,
C-25, Industrial Area, Phase -2,
Mohali . 55
Dear sir,
This is in regard to my post paid connection of airtel that landed me with a bill of around 7500 rs for the month of july'07 againsnt my uasage and banned my outgoing. Upon putting a complaint with customer care which they never took seriously, i got a message of reduced bill and that too of around 3500 rs. Dont know what was wrong with the bill. Being a customer i have full right to enquire about my bill details and i did the same but all in vain. They never turned up for next two months.
1st instance:-And to my surprise two people came searching for me at my house from recovery side after two months (till time no followup from the airtel customer care geared up although they have my address). And they were told to provide the bill details accompained by an executive and were provided with my new number.
2nd instance:-With in next 10 days a person from airtel came searching for me and he ensured me to provide the bill details through mail (mail ID provided) with in a day which i havent got till date.
And again it touched the heights of incapability when a female from airtel called up one of the numbers from the bill details and started enquiring about me in a suspicious and arrogant way and used foul language withour revealing her identity. I am having her number and call time.
Even though i have given my new number the time airtel enquired, then even she called at other number and was so inquisitive regading personal matters (unquoteable). To my experience she never even checked the details of enquiry and just started ringing the numbers that is against human rights.
After getting my number she called me up and started talking to me in a threatning way without listening to her customer. I would like to quote some of her words:--
1:-That i talk to thousands of people like you in a day and i dont have time to explain you everything.
2:-Threatened whether i should pay the bill the very next day else she would keep on calling and disturbing my people.
She didnt even had a clue of the actual matter.
The thing is that i never denied to pay the bill to any of your people but the delay and problem is with the people who are dealing the enquiry. It has been 3 months and they are not able to provide me the bill and the reason why their was a discrpency in the bill that make me suspicious about the whole matter.
You should go through my previous history of bills and will get to know that you have lost a very good customer just bacause of the negligiance of your people.
Even as per appointment fixed the people never turns up from the airtel.
Please look into the matter ASAP and to my satisfaction.
Regards
Tapan Malhotra
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