Letter mailed to BEST :
13th oct
The head of department,
M/s BEST,
Mumbai
Subject: complaint against BEST driver no. 24892.
Respected Sir / Madam,
Kindly note my complaint against driver no.24892 plying route no.356 at bus stop of Chembur camp at 1.15 pm on 12th oct. 2009.
The passengers were still boarding in the not so full bus but the bus took of in jerks (started / stopped/…… repeatedly). The driver was able to see in the rear view mirror but kept giving jerks to the bus resulting to fall of a child & a lady who thought he had stopped the bus to board the bus. There were around 10/ 12 people trying to board the bus, mostly ladies. Luckily the child did not get trampled, but fell on the road hitting her back & back of the head.
When the people confronted the driver he was arrogant and said “ pichhe bus hai na. Is me kyon latakna hai sub ko”.
I request you to take very stern action against such drivers (unfortunately, there are many such cases where they get away since people don’t complaint). Also request you train your drivers & conductors properly to avoid such accidents.
I hope you will take action immediately.
Yours sincerely,
Prakash Janyani
9820313303
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