I am Commuting regularly patronizing BEST AC bus services Rout No. AS 503 from Navi Mumbai. It is very disapproving that even after increasing monthly Pass charges from Rs.1000/- to Rs.1500/- without changing any other fare structure, there is no seriousness given to the commuters by BEST Tranport Undertaking. Being services oriented institution, practically there is very irregular scheduling of the AC buses against published Timings and many a times buses are out of Services. It is well known that in the AC buses mostly all middle and senior Managers travel and due to delay/cancellation of the bus services there is great losses of the man hours to the nation.
Seems there is no active registration towards the genuine problems faced by the commuters who have been victimized inordinately even after making advance payments against monthly/Quarterly Diamond Passes. Various complaints/suggestions were given to the authorities stating maintaining a Complaint Book in all the AC Buses where mostly all professionals commute but seems BEST is not at all concerned about the genuine paid commuters.
We had submitted a official joint complaint lodged and duly signed by 68 regular commuters of AC Volvo Buses and same has been acknowledged by BEST offices on 07.10.2011.
We all sufferers and commuters seeking rightful action from the Service oriented Institution like BEST.
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