BEST Bus route 489 starts at DAHISAR BRIDGE, DAHISAR and ends at SHIVAJI NAGAR DEPOT NEAR DEONAR. considering the length of this route, the FREQUENCY of this bus is truly pathetic, the 489 buses are spaced at 20 minutes (sometimes 30 minutes) and the buses get so horribly crowded (as it gets packed by the time the 4-5th stop arrives after the boarding poin) that the bus tilts sideways due to the load of the poeple hanging from the back door. Not to mention many of these people travel for free as the conductor never reaches them as they are outside hanging on to dear life!!! I have complained to the BEST UNDERTAKING on their e-mail ID and they replied (i was surprised that they did in the first place) that the depot manager says there are "SUFFICIENT" 489 buses. I suggest (rather, I challenge) the depot manager to try to get into the 489 bus at MAGATHANE bus stop during peak hours (8am-10am and 5p.m.-10p.m.) The BEST bus services seem to be deteriorating everyday and they are clearly incapable of handling the growing load of mumbaikars. BEST officials, please wake up!!! You are running the bus services of a growing metropolis!!! Please the frequency of 489 and other long route buses to maximum 5 minutes.
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