Dear Sir,
I travel from Worli to Goregaon for my job regularly and have started using the AC-Super (King Long) A-70 Express services of B.E.S.T Undertaking. I have also bought the monthly pass for travelling in A-70 Express. (Pass/Smart Card no - 40504770) on the 3rd of April
But today, 12th April the bus services had been terminated without any prior notice and information.
Also, not even the Ticket Checker had any knowledge of the sudden termination. I and other fellow passengers had to wait for hours but there was no bus services. Then later we were told by a bus conductor that there will be no bus service from 9:15 A.M. till evening as the company was going in loss.
I was taken aback at such a sudden change in schedule as earlier the schedule of A-70 was starting from 8:45am and ending at 8:25 PM with a frequency of one bus every 20 minutes (Time table on the site of www.bestundertaking.com)
We are feeling cheated and wish to bring it to your notice and expect help and action from your end to resolve the matter. Please take up the matter with the appropriate authorities and atleast ask them to have one bus at 10:30 A.M.
Thanking You.
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