I am taking service of AIRTEL since I started using my 1st mobile. I also suggest others for its better service. But unfortunately I had to suffer a lot for non of my fault. I took the help of both Cutomer Care and also CRC, Bajrakabati Road. But all in vain. The fact is as below.
I am usually using 1110/- voucher for three month with 125/- SSV (pwer) every month. On 16/09 at 9.11PM with Trans ID-2044905849. On 19th I identified that SVV was not activated for which normal rates were charged on each call. I immedaitely intimated to Customer Care and demanded for retun of excess money I lost during last three days.
The reply from Customer Care was:- "We can extend two days but we can not revoke the excess amount you have lost."
Neither I got my money back nor the duration extended. Instead I received a message from "Airtel" on 15/10 like " Your SVV will expire today. Please recharge". I, ofcourse, again recharge SVV (125/) on the same day i.e. 15/10 with TransID9396 at 8.03PM.
Thus the callousness and carelessmess from CC and CRC putting me into tumoiling situation.
I may request to kindly settle the matter considering the refund of excess amount along with duration I lost. Otherwise I shall be forced to take up this matter to International Consumer Rights Protection Council, other forums and media.
I hope a prompt response and expect the AIRTEL to accept the own fault and should not hamper our interest and right.
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