I have been struggling to get a resolution of this problem. There is no response from Bharti. Not even a single call to confirm that they are looking into the issue. Why do they have Appellate Officer if they don't respond to issue. Customer care cares hoots to issue raised and almost every time call gets transferred from one place to others. I guess Now I will just have to reconcile that no one cares.
Warm Regards
Rishi Tiwari
Asst. Vice President - Investments
Global Private Client
DSP Merrill Lynch Limited
15th floor, Hindustan Times (HT) House,
18 – 20 Kasturba Gandhi Marg,
New Delhi – 110001
Telephone: 91 (11) 43579500
Fax: 91 (11) 43579600
Direct :4357 9511
Mb: 91 9818117587
Ranked "Best Private Bank in India" by Euromoney
for 4 years in a row - 2006 and 2005.
Disclaimer:-
This communication (email together with any attachments), is for private circulation and for the exclusive and confidential use of the intended recipient (s) only. Any other distribution, use or reproduction of this communication or any part thereof without DSPML’s prior consent is unauthorized and strictly prohibited. If you receive this communication in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify DSPML at 91-11-2373 0701. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this communication if you are not the intended recipient (s). All market prices, data and other information are not warranted as to their completeness or accuracy and are subject to change without notice. This communication is for general information purposes only, without regard to specific objectives, financial situations and needs of any particular person who may receive it. Investors should read the offer documents/seek professional advice before taking any actions. Please note that investments in securities are subject to risks including loss of principal amount and past performance is not indicative of future performance. DSPML does not accept any liability whatsoever direct or indirect that may arise from the use of the information herein. Any opinions, comments or statements - express or implied, presented are solely those of the author and do not necessarily represent those of DSPML or its affiliates and are subject to change without notice. DSPML and its subsidiaries, associates, related parties, directors or employees may from time to time have interests in the securities mentioned in this communication and/or investment banking or other professional relationship with the issuers of such securities. The integrity of this communication cannot be guaranteed on the Internet. DSPML can not therefore be considered responsible for the contents transmitted and is not liable for the proper and complete transmission of the information contained in this communication, nor for any delay in its receipt. Please note that electronic mail sent through the Internet is not secure and could be intercepted by a third party. For your protection, avoid sending identifying information, such as account, PIN or card numbers to us or others. Further, do not send time sensitive, action orientated messages such as transaction orders, trade instructions or trade cancellations, as it is our policy not to accept such items electronically.
&--Original Message&--
From: Tiwari, Rishi (India)
Sent: Thursday, April 24 12:46 PM
To: '[email protected]'
Subject: RE: Problems in billing unresolved - Bharti Airtel Landline
Importance: High
Sensitivity: Confidential
What should be the reasonable turn around time I should expect for resolution of this problem?
Warm Regards
Rishi Tiwari
Asst. Vice President - Investments
Global Private Client
DSP Merrill Lynch Limited
15th floor, Hindustan Times (HT) House,
18 – 20 Kasturba Gandhi Marg,
New Delhi – 110001
Telephone: 91 (11) 43579500
Fax: 91 (11) 43579600
Direct :4357 9511
Mb: 91 9818117587
Ranked "Best Private Bank in India" by Euromoney
for 4 years in a row - 2006 and 2005.
Disclaimer:-
This communication (email together with any attachments), is for private circulation and for the exclusive and confidential use of the intended recipient (s) only. Any other distribution, use or reproduction of this communication or any part thereof without DSPML’s prior consent is unauthorized and strictly prohibited. If you receive this communication in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify DSPML at 91-11-2373 0701. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this communication if you are not the intended recipient (s). All market prices, data and other information are not warranted as to their completeness or accuracy and are subject to change without notice. This communication is for general information purposes only, without regard to specific objectives, financial situations and needs of any particular person who may receive it. Investors should read the offer documents/seek professional advice before taking any actions. Please note that investments in securities are subject to risks including loss of principal amount and past performance is not indicative of future performance. DSPML does not accept any liability whatsoever direct or indirect that may arise from the use of the information herein. Any opinions, comments or statements - express or implied, presented are solely those of the author and do not necessarily represent those of DSPML or its affiliates and are subject to change without notice. DSPML and its subsidiaries, associates, related parties, directors or employees may from time to time have interests in the securities mentioned in this communication and/or investment banking or other professional relationship with the issuers of such securities. The integrity of this communication cannot be guaranteed on the Internet. DSPML can not therefore be considered responsible for the contents transmitted and is not liable for the proper and complete transmission of the information contained in this communication, nor for any delay in its receipt. Please note that electronic mail sent through the Internet is not secure and could be intercepted by a third party. For your protection, avoid sending identifying information, such as account, PIN or card numbers to us or others. Further, do not send time sensitive, action orientated messages such as transaction orders, trade instructions or trade cancellations, as it is our policy not to accept such items electronically.
&--Original Message&--
From: Tiwari, Rishi (India)
Sent: Thursday, April 10 11:14 AM
To: '[email protected]'
Subject: Problems in billing unresolved - Bharti Airtel Landline
Importance: High
Sensitivity: Confidential
Dear Customer Service officer
I have a Land Line connection - 0120-4265573 (account # 12066313)
Last month I received a bill of Rs 1421/- . Post payment I called up customer service for a better value plan. Previous plan was 995/- monthly, 518 kbps speed and 1.25 GB free down load.
I liked the plan - Rs1295/-, 8 Mbps and 4GB free down load. This was a very good value for money as my monthly bill since last 30 months have been around Rs 1500/- .
Promptly I agreed, I was also confirmed that this facility was available in my area . (Airtel site also confirms this). Two days latter I received a call for confirming the transfer of plan, which I confirmed.
From that evening, my internet is much faster. Speed of connection also shows 8.1 Mbps .- on connection.
To my shock I receive a Bill of Rs 3168/- this month. I have paid the bill.
I called up customer service yesterday 9th April. I asked the rep about my current plan and high bill amount.
1. Rep confirms that my current plan- - Rs1295/-, 8 Mbps and 4GB free down load and previous plan was 995/- monthly, 518 kbps speed and 1.25 GB .
2. He also confirms no. of days for which I was charged @ of older plan i.e. 995/- post which new plan started.
3. He confirms that my total download this month is apex 3.25 GB .
He had no answers why my bill is Rs 3168/- . Almost Rs - more than plan.
Its just doesn’t make sense, what ever way one calculates.
Second shock.
Call get transferred to someone else.
New rep takes a complete U turn.
1. He says, my current plan is 995/- monthly, 518 kbps speed and 1.25 GB .
2. My request for change of plan was rejected and three attempts were made to inform me on 2 march but I could not be contacted. I have not received any call to this effect. My Mob is Airtel - please check internally
3.He completely disagrees that I am receiving 8 Mbps speed. A" fact", as it shows when I start the net connection.
4.When I confronted him that, if what he say is true, how come my bill is so huge. My pattern of usage has not changed. His answer was - I have been charged correctly according to usage and he cannot do anything.
I fail to understand, how a company like Bharti, can act like this …
This is not a isolated event. Three month back suddenly one bill of Rs 2900 came to me. I called up customer service and told them that my monthly bill have not exceeded 1500- 1700 /- ever. They didn't have any satisfactory answer to this. My net habits have not changed.
I made three complaints and nothing happened so I paid the bill and backed out.
Then I suddenly receive a Rs 600 refund cheque with no explanations ..
If this issue is not resolved, I will be forced to take it up with consumer court.
CC: [email protected] &
Warm Regards
Rishi Tiwari
Asst. Vice President - Investments
Global Private Client
DSP Merrill Lynch Limited
15th floor, Hindustan Times (HT) House,
18 – 20 Kasturba Gandhi Marg,
New Delhi – 110001
Telephone: 91 (11) 43579500
Fax: 91 (11) 43579600
Direct :4357 9511
Mb: 91 9818117587
Ranked "Best Private Bank in India" by Euromoney
for 4 years in a row - 2006 and 2005.
Disclaimer:-
This communication (email together with any attachments), is for private circulation and for the exclusive and confidential use of the intended recipient (s) only. Any other distribution, use or reproduction of this communication or any part thereof without DSPML’s prior consent is unauthorized and strictly prohibited. If you receive this communication in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify DSPML at 91-11-2373 0701. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this communication if you are not the intended recipient (s). All market prices, data and other information are not warranted as to their completeness or accuracy and are subject to change without notice. This communication is for general information purposes only, without regard to specific objectives, financial situations and needs of any particular person who may receive it. Investors should read the offer documents/seek professional advice before taking any actions. Please note that investments in securities are subject to risks including loss of principal amount and past performance is not indicative of future performance. DSPML does not accept any liability whatsoever direct or indirect that may arise from the use of the information herein. Any opinions, comments or statements - express or implied, presented are solely those of the author and do not necessarily represent those of DSPML or its affiliates and are subject to change without notice. DSPML and its subsidiaries, associates, related parties, directors or employees may from time to time have interests in the securities mentioned in this communication and/or investment banking or other professional relationship with the issuers of such securities. The integrity of this communication cannot be guaranteed on the Internet. DSPML can not therefore be considered responsible for the contents transmitted and is not liable for the proper and complete transmission of the information contained in this communication, nor for any delay in its receipt. Please note that electronic mail sent through the Internet is not secure and could be intercepted by a third party. For your protection, avoid sending identifying information, such as account, PIN or card numbers to us or others. Further, do not send time sensitive, action orientated messages such as transaction orders, trade instructions or trade cancellations, as it is our policy not to accept such items electronically.
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