I had placed a request for new broadband installation request on toll-free number on 09.08.2009.
On 10.08. Mr. Prakash / Mr. Rajesh - Sales Team, Sahakarnagar Area, Bangalore called up to collect the necessary documents, cheque and the application. I had clearly requested for the Wifi Router to be installed. Both of them had informed to me that the installation would be carried out within 02 days.
On 12.08. the wiring team had completed the wiring works until the designated location. The same day late in the evening at 10:00pm Mr. Manjunath from the Installation team came to install a DSL router instead of the Wifi Router as requested by me; when questioned he informed that the Wifi is not in stock currently and will be available only on 16.08.2009 so the DSL to be installed and when the Wifi Router stock comes the same will be installed. I informed him not to install the DSL Router and requested him to install the Wifi Router on 16.08.2009. The Sales team was aware of the stock non-availibity but didn't inform me to close the sale. Even upon continuous requests daily from me still they have not completed the intallation. What should be done with this now?
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