I AM A POST PAID MOBILE CUSTOMER OF BHARTI AIRTEL, WEST BENGAL, ASANSOL CIRCLE. MY MOBILE NO. IS 9933060264, I HAVE BEEN A REGULAR CUSTOMER FOR THE LAST THREE YEARS BUT TILL DATE I HAVE NEVER RECEIVE ANY EXCESS BILL UNTILL MY LAST BILL (APRIL), HERE MY ACTUAL BILL IS ADDED WITH ADDITIONAL ISD CALLS TO EUROPE (AROUND RS. 1200/-) WHICH HAD NEVER BEEN MADE BY ME. WHEN I HAD CONTACTED THE CUSTOMER CARE ACCOUNTS DEPARTMENT, THEY OFFERED ME A FLAT DISCOUNT OF RS. 500 ON THE SPOT. WHEN I ARGUED WITH THEM THAT I DURING MY 3 YEARS HAVE NEVER MADE ANY ISD CALLS, THEY SAID THAT THEY CAN NOT ERASE FULL AMOUNT WHICH HAVE BEEN EXTRA GENERETED FOR THE EUROPE CALL ON MY BILL. NOW THEY HAVE DISCONNECTED MY OUT GOING CALL SERVICE BY SAYING THAT YOU MAY COMPLAIN ANYWHERE.
SO PLESAE LOOK INTO THE MATTER AND ARRANGE TO SORT OUT THE MATTER AT THE EARLIEST AND OBLIGE, LOOKING FORWARD FOR A REPLY FROM YOUR SIDE.
THANKING YOU
YOURS TRULY
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