I am Subhajyoti Chakraborty a regular buyer of your Big Bazaar shopping complex of Kharagpur (West Bengal). I have made a purchase of Rs. 1412 on 26th January (Cash Memo No T33/28956) at 21:26 Hrs. In that bill there was a mistake by your billing system staff of a double entry on single commodity. I have visited to the customer care desk along with your sales personnel and got the credit note (Cash Memo No T40/5263) immediately. It’s obvious a customer shopping regularly will not buy anything again at around 10:30PM; but your customer care leady made a note on repurchase on the excess amount of Rs. 349/-. I have asked for the refund amount and they asked me to buy something but at time of 10:30Pm I was not in a mood to buy anything. Then they advised me to visit any day within 15 days from that day for purchase or refund. Today I have gone to the customer care desk and asked for my refund but they said it’s not possible at any cost and I have to utilize the in shopping. I have reminded them for their words given to me on 26th but they denied and asked me to buy anything to get utilized the credit note.
This is very common and unethical practice within the industry. Rs. 349/- is not a big deal nether for any body nor for me but the way they have communicated is not a way to fare business practice. I am having both the Bill and the Credit Note where it’s clear that the fault is at your end and hence you should come for the solution.
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