Hi
This is regarding ICICI Future Card held by My husband (Mr Mihir Shah)
We had recd some coupon booklet along with ICICI Credit card for various Future Group Outlets including a 3% discount coupon on food valid from May'09 to Oct'09 (attached herewith)
Likewise we went to Big bazaar Kandivali and made out first puchase in May sometime.
Second time i.e on 31st July'09 Friday i went to big bazaar at Mega Mall-oshiwara (the worst staff ever needs training badly)
And they insist me to submit the same coupon which has validity till Oct'09 on multiple purchases.
I had to make 10 different people understand thats its valid on multiple purchase and u need not tear it but none did understand simple english written on the coupon.
T hey wasted my 45 mins and on top of that they said we have given 10% discount instead but we'll have to take the coupon. Now what does this mean? I never asked for it.
Finally they wrote something like"one time redeemed" on the coupon and gave it back.
And how is it that the people at Kandivali Big bazaar no one asked for coupon and Here 10 people came to argue about the same thing.
It was really disapponting that such a big name and such an untrained staff who couldnt use the Till machines properly neither credit cards machines and also didnt understand the basic terms and conditions mentioned on their own coupon.
And on top of that even after writing to their customer service, havent got any response from them.
Hope MAnagement will take some effective measures and fix such problems faced by us Customers and save our time and energy.
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