I Prof. F.H. Wadiwalla resident of 16/4-B Sheriar Baug, R.C. Bhatt Mrg. Mumbai 400009 had booked Classic Storage Bed costing Rs.12, 499/- only, by paying entire amount as booking amount on 17/07/09 from Big Bazaar, Home section, Mumbai Orchid City Centre, Mumbai Central. The date of delivery given for the above products was (15 days) 02/07/09 vide Advance Receipt No. 2062001275 dated 17/07/09.as promised by Mr. Pritam the Floor Manager
The product was not delivered on the above committed date (i.e.02/07/09). Post the failure, on the part of the organisation to deliver the said items on the committed date, there was not even a courtsey call made by Big Bazaar, Home section to me.
Once, the committed date for delivery had passed & there was no reverts from Big Bazaar, Home section, Mumbai Orchid City Centre, Mumbai Central, I visited the store to enquire, about the delivery status, to my amazement, I was given assurance, that within the next few days, the booked items would be delivered to me. Since then, I, had repeatedly followed on the status of the delivery over the phone, as well as many a times personally vsiting the Big Bazaar, Home section to followup his case. Every time, I was turned back, with assurance & further committment of delivery. The situation holds now that, I am yet to recieve my delivery from the said organisation. It is almost a delay of 25 days from the committed date by the said company.
It has been a shere physical & mental harassment for me because of lack of professionalism/promised committments & last but not the least taking customers for granted on part of Big Bazaar, Orchid Mumbai Central Mumbai..
Thanks & Regards
Prof. F.H. Wadiwalla
16/4-B Sheriar Baug,
R.C. Bhatt Mrg.
Mumbai 400009
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