Big TV subscription
Channel listed in 2990 plan is not being shown

Dear sir,

I am BIG TV customer my smart card no is 200533550909. I subscribed rs 2990/ plan with one year free subscription scheme. but i would like to bring to your notice that most of the channels like 9X, Cartoon Network, 9XM, Discovery etc. which were running on my tv has not been displaying. please advise why some channel have been blocked on connection.