Dear Sir,
I am shocked with the insensitivity shown by Redingnton staff who have refused to even register my complaint regarding sub-standard blackberry bold handset purchased only 5 months ago for Rs. 33, 000/-. The handset is giving a worn out look and the entire metallic panel is off the metal colour. The battery gets completely discharged in half a day. The Redington staff have only registered a complaint with regard to battery. I want a complete replacement of the handset and/or body of the mobile and the battery. Also, the cheap endorsement hand written on the job sheet in the remarks column, which is not even readable, shows that they somehow want to extort money from bonafide unsuspecting consumers even for handsets under warranty on some false pretext. I am an Advocate-on-Record in the Supreme Court and am suffering immensely on account of not having a blackberry hand-set. The same has resulted in pecuniary losses apart from causing inconvenience. I also have clientèle abroad and need to be constantly in touch with them through blackberry mail/e-mail.. I am going to personally take up the matter to Court and would ensure that bonafide consumers are not cheated by either Redington or Blackberry. I have given my blackberry mobile at E-48/4 (1st Floor), Okhla Industrial Area, Phase II, New Delhi-110020 vide work Order No. K-94. The Unit Serial No./IMEI No. is 359614021824052 and MSN No. 20960E15, Model No. Blackberry 9000.
Anupam Lal Das
Advocate-on-Record,
Supreme Court of India.
Mobile No. 9810001838
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