RAVINDER KUMAR
T 55 VISHNU GARDEN
NEW DELHI – 110018.
M-9811380013
011-28331851
28 April
Mr. Ravikumar M
Bosch Ltd.
National Service Manager
Power Tools Division (PT-SAI/ASA)
PA-AT Complex, Adugodi, Hosur Road
BANGALORE.
Sub: Repairing to Hammer Drill GBHZ 26E, Make BOSCH, Serial No.887000991 purchased from your Authorised Dealer M/s. Rambo Enterprises Pvt. Ltd., X01, Loha Mandi, Naraina, New Delhi-110028 vide their Invoice Book No.78 Serial No.3875 dated 22/10 for Rs.9, 880/-.
Dear Sir,
Please refer to your mail dated April 20 in response to my mail dated April 17 on the above subject.
In this connection I would like to inform you that since I had not received any reply from your side immediately and I was losing business due to failure of my above hammer drill, without waiting for your reply, I approached your dealer M/s. Rambo Enterprises Pvt. Ltd., New Delhi and deposited the machine for repair under Guarantee vide their Job Receipt No.3316 dated 18th April, well before the expiry of the Guarantee period.
On my enquiry on 21st April the above said dealer informed me that my machine has been repaired and I can take the delivery after paying Rs.500/- towards cost of the parts. I was shocked and surprised to hear from the dealer that he has been demanding the cost of parts of machine which is very much under Guarantee. In spite of my clear explanation about the Guarantee conditions as stipulated in your Guarantee Card and my requests, the dealer refused to waive of the cost of the parts of Rs.500/- charged and refused to deliver the Hammer Drill machine.
In the meantime, I received your reply vide your mail dated 21st April and I accordingly contacted your Service Engineer - Mr. Sanjay Kumar also and explained to him the dealer’s attitude as mentioned above. However, Mr. Sanjay was not much of help to sort out the issue with the dealer and the dealer has refused to deliver the machine to me without payment of Rs.500/- charged unilaterally.
In the light of the above, I would request you to kindly intervene in the matter and instruct your dealer to deliver my Hammer Drilling machine immediately without any charges to avoid further loss of my business, for which you may have to take the responsibility.
Thanking you,
Yours faithfully,
RAVINDER KUMAR
Encl: Copy of Bill
Copy of guarantee card
Copy of job receipt No.3316 dated 18.04.2009 issued by Rambo Enterprises Pvt. Ltd.,
AS AGAINST 5 DAYS FOR SERVICE THE COMPANY IS UNABLE TO REPAIR AFTER 17 DAYS EVEN.
AS AGAINST POWER TOOLS UNDER WARRANTY COMPANY IS NOT READY TO ACCEPT THE GUARANTY FAILURE TO GIVE THE GUARANTEE
MISBEHAVED BY THE DEALER AS WELL AS SERVICE ENGINEER OF BOSCH MR. SANJAY KUMAR INSPITE OF HIS SENIOR'S ASSURANCE.
ACTION ILLEGAL.
CONDEMN THE COMPANY.
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