I have given online complaint no.95855 to the customer care centre of Bharat Petroleum, a copy of which is given below:
Further to my earlier complaint (given below)
1. please note that the concerned distributors address and phone numbers appearing on your web site is also the old one and not updated.
2. I had booked my clinder reffill on 28th July, till date the reffill has not come and I am not able to contact them on their phone numbers also as they come continuously engaged.
EARLIER COMPLAINT:
I am a consumer of BPCL Gas cylinder wide consumer no.26306 in the name of Minal M Dani with your supplier namely MSD Enterprises, Bangalore. I wish to place on record the following :
1. Few weeks back MSD Enterprises changed its office to a new premises and changes the phone numbers without any intimation to me whatsoever. Hence I was unable to contact them over the phone.
2. On automatic booking system of Bharat Gas on 12664 also the old phone numbers were not recognised.
3. After great difficulty I could locate their new address and booked a reffill of gas cylinder vide booking number 3538 on 28th July. So far I have not received the gas cylinder reffill.
4. In the past also I have had unpleasent experience dealing with MSD Enterprises with regard to late supply of gas cylinder reffill, non cooperation with regard to regulator change, extra money being asked at the time of the gas cylinder reffill, not getting through their phone numbers for days together etc.
5. MSD has usually said that they take 7 to 10 days for reffill delivery but this time it has been too long and after delivery of the reffill cylinder they do not register any booking for reffill for a month starting from the date of reffill cylinder delivery. So it becomes very difficult for me to manage with the number of days gap between delivery of two reffill cylinders because of delay on the part of MSD Enterprises.
Kindly forward this to the concerned department and solve my query at an earliest.
yours truly,
Minal M dani
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