British Airlines
Lack of assistance

06.11.2007

K.Raghupathi

Old No.75, New No.153

First Floor

Vinayaka Nagar

Kutchery Road

Mylapore – 600004

India

To

The Grievances

British Airways

Dear Sir,

My Mother Mrs. Jayalakshmi. K flown from Chennai to Heathrow London in BA Carrier No. BA36 on 04.11.2007. She is 70 years old. Hence I requested Wheel Chair Assistance at London Airport. I furnish the ticket No. as under:

Ticket No: 1255622639206

Reservation Code: YV8KBW

Unfortunately, she sat in the Air Bus itself for more than two hours soon after the air bus reached London Airport. She suffered a lot without assistance. Hence I request you to clarify the same.

Thanking you