I had ordered and received a 'Black & Decker 4 Cup Coffee Maker- DCM55' under the order # 10442 (BB1001090655) from BSBAZAAR in Jan. However the piece was having a defective thermostat, and hence I called BSBAZAAR.COM wherein I was told that the same would be picked up and repaired/ replaced. On the 10th of March the said item was picked up by ELBEE Courier. Since then I have been interacting with customer support and have been given multiple deadlines, however the same has still not been sent back. I was promised a refund if the same was not delivered by first week of April by a senior customer care executive (on email), but now they have asked for one more week for delivery.
The customer support has been very unprofessional, has NEVER called back, & have been giving repeated deadlines for delivery without fulfilling any of the them. I have interacted with a number of their senior staff including Nandita, Rashmi etc. however the said item has not been delivered.
BSBAZAAR is just a front end for Indiaplaza (even the customer support email is [email protected]). I would suggest that other customers learn from my experience and avoid shopping at either of these websites.
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