Sub: Replacement of Faulty Meter bearing K.NO. 1140 4721 0797
Sir,
I am forced to write this mail after I am fed up of your officials at BSES office, Shankar Road. Day before yesterday my electricity meter stopped working. I called up customer care immediately but came to know that the complaint for meter replacement could not be entertained when customer is getting electricity. Next day (yesterday) I called up customer care again and asked to log the complaint but again got the same reply and also I was informed to submit an application along with the fees of Rs. 57/- to Shankar Road office.
Today When one of my representative went to Shankar Road office in Room no. 103 for replacement of meter, the official (Mr. Khem Raj) sitting there denied to take application for replacement of meter. He informed to clear the dues first when all previous bills are cleared.
Being a sincere customer it was my duty to inform BSES about the problem. But felt very disgraced to see the behaviour of your officials.
I have no problem as the electricity is coming to my office but the loss is of BSES.
Thanks and hoping to get an appropriate reply and action.
Manoj Komal
S/o Late Sh. Surinder Komal
16/681 Faiz Road, Karol Bagh.
New Delhi-110005
Contact: 91 9811627757
CRN No. 1140019721
New K.No. 114047210797
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