BROADBAND TELEPHONE NO 26382221
upon not receiving broadband service I lodged complaint vide docket no S9982 DATED 29.12.2008.
I got a telephone call from Shibpur Exchange, Howrah and asked to bring Modem to there. I went
on 31.12.2008 with Modem. Mr. Himanshu Biswas told me after checking of Modem that the same is
defective and can not be replaced/serviced in view of the fact that I got the connection under special
plan introduced for Dial up customers wherein there was provision of rent-free modem by the department.
I was told to start paying monthly charges of rupees 60 per month to be able to get the modem exchanged. I am paying broadband monthly charges. Since the special plan was offered by the General Manager, Calcutta Telephones and accordingly I accepted the terms and got the connection in the month of July. This is unfair on the part of Calcutta telephones now refusing to render services inspite of the fact that they are taking monthly charges. Incase I do not receive Modem services I shall have no option but to take up the matter with TRAI and Consumers Forum
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