Dear Sir,
I am having prepaid connection of BSNL, Number is 94277-86318 Gujarat Circle. BSNL always come with big foot, that they are going to introduce so & so plan and so & so brand for customer benefits only. On last morning, I checked my Pre-paid Account having Balance of Rs. 4.85 and I asked at Customer Service Center, Alkapuri, Vadodara to give me Top-up Recharge worth Rs. 225/-, where I will get Talk-time worth Rs. 200/- net. I had recharge the coupen in my account and after that I could see the Balance worth Rs. 204.85/-. Valid upto 28/06. After that, I made one call to my collegue at Mumbai on his mobile and suddenly my line get disconnected with him in between talk and message showed that Balance is 0.00 and valid upto 28/06. Now, the situation is this, due to some technical problem, BSNL have not updated my Account Balance with Rs. 200/-, even though, I had seen the Balance Service Reply Worth Rs. 204.85/-, after recharge.
Now, the question is, it is all most 24 Hours completed on my recharge. I spoke with Customer Centre, Number is 9400024365, 24365. They are telling that, due to technical problem only, you have not received your recharge yet. After resoultion, you will receive SMS for confirmation of updates.
Kindly know me, to whom I should place my complain and if I could not get any talktime, how I could claim to my service provider to refund my money back?
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