BSNL
Wrongly Balance Deduction

Dear Sir / Madam,

I Kashyap J. Upadhyay, Gandhinagar, Gujarat. I BSNL Prepaid user from last one years And land line users from last 18 years.

My Mobile No is 94290 68538. I recharge my mobile on 17/01 by Rs.56/- recharge voucher. I got Rs. 25/- as a talk time balance & 10 days validity.

After the day on Sunday 18/01 I received SMS for caller tune at 10.00 am. & they deducted Rs. 25/- from my account.

Acutely I never send SMS or press any button for CRBT Or Caller tunes. I call for this to your customer care center But they not give me a proper answer and every time they use very bad & ruff language on a call. I call 7 times on 24365. They also not note down my complain. They all time give different answer And improper answer in bad language.

So Sir / Madam Please take necessary action and fined

 HOW CAN THEY DEDUCTED MONEY FROM MY ACCOUNT WITHOUT MY CONFORMATION OR ACTIVATION?

 HOW CAN THEY USE RUF LANGUAGE ON CALL?

 WHY THEY CUT THE PHONE & NOT NOTE DOWN MY COMPLAIN?

 WHY THEY NOT GIVE ME A PROPER ANSWER?

Your company employee not give me a higher authority contact no Or E- Mail address.

Your BSNL company mentally harassment me and my family.

Please see this and do need full on my complain Else I go in consumer forum & RTI.

NOTE :- This is not issue of Rs.25/- But it’s a issue of wrong deduction of money & bad behavior of company’s employees and mentally harassment. If they give me a this type of answer Then What they do with uneducated persons???

If u want to call me and not connected on BSNL No Then Please Call me on my other AIRTEL contact no. It’s connected every time with good services.

Thanks & Regards,

Kashyap Upadhyay

(M) 94290 68538 & 99745 49328