1. I have changed my Broad Band home plan 250 to home plan 750 (unlimited) on 25 Jun. (Copy enclosed for ready reference)
2. Subsequently a bill of Rs. 2373/- (Rupees two thousand three hundred seventy three only) was sent vide bill No 36699168 dt 07 Aug (Copy enclosed). The matter was discussed with local BSNL staffs in detail and they assured me to get the bill appropriated.
3. Again a bill of Rs 3117/- (Rupees three thousand one hundred seventeen only) for the month of Aug vide bill No 37435804 dt 07 Sep 2009 (Copy enclosed) was sent, which shows my Broad-band Home plan250 and the local authority failed to explain the reason of the lack / delay in service.
4. It is worth mentioning that usage portal of BSNL showed my Broad-band Home Plan750 (unlimited) during month of July. But after change of Web page design (during the month of Aug-Sep 2009), it is showing Broad-band Home plan 250.
5. I have registered my grievance on your web site on 14 Sep 2009 along with an Email to [email protected]. But no satisfactory action has been taken so far.
6. In view of the above, you are requested to kindly look in to the matter and do the needful at earliest.
7. Thanking You.
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