DOUBLE PAYMENT OF Bill No - 3019808482 IN JAN FOR DEC BILL
CONSUMER NUMBER 2010362741 : TELE Number 25816095
Sir,
I have registered my self for payments of my telephone number 25816095 through credit card payment service of Citi Bank, Pune.
My consumer number is 2010362741.
I had made a payment of Rs 2050/- on 23 Jan for the payment of Dec bill number 3019808482 through my direct debit service through Credit Card of Citi Bank.
But as till 28th Jan 09 the payment was not reflected, I made another payment on 28th Jan 09 by cash in Khadki Post Office fearing that my connection will be disconnected and I was told in case of double payment it will be adjusted in next bill.
I have checked from my Citi Bank and they have confirmed me that a payment by Credit Card for an amount of Rs 2050/- was made by them on 23rd Jan 09 to BSNL Pune but when I received the bill for the month of Jan in Feb 09 which was generated on 8th Feb 09, I found that the double amount paid by me (Rs 2050/- twice in Jan 09) once through Credit Card debit by Citi Bank and second time in cash by me has not been adjusted.
Kindly after checking your records please confirm me if BSNL has received this double payment or not and if has received it twice then adjust the same against my unpaid payment or else let me know which mode of payment they have received in January by me i.e by cash or credit card for the bill of Dec for Bill number 3019808482. So that, I can take necessary action to trace the excess amount paid by me at my end.
Thanking you.
Mahesh Bisht
14 Feb
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