I have moved my household articles from Delhi to Mumbai vide M/s Caravan Packers & Movers (Consignment No. 492169). However, they have mishandled the delicate items like TV, CPU (Computer) etc and my CPU and TV have been totally damaged by them due to bad packing and mishandling by them during the transit.
The articles from my Delhi residence were packed and despatched on 2nd March and were received at my Navi Mumbai residence (destination) on 08th March. However, while unpacking the goods at my house, it was found that the Carton No. 2 of my consignment containing a Desktop CPU was found in a broken state and was in an unserviceable condition. I had writen a note on their copy (drivers' copy) and it was jointly signed by me and their representative (Mr. Gopal). The insurance amount declared by me for the above article was Rs. 10, 000/- (Ten thousand only)
I spoke to the concerned officer of their Mumbai office (Mr. Mishra) about the same and he insisted me to make the full payment. He also assured me that he will do the needful in claiming my compensation from the insurance agency fixed by their company for the transit. I made the payment considering my respect and trust for their organisation.
However, I feel extremely sorry to inform that till now, I didn't get any calls from their office while I expected their person to atleast give me a courtesy call. I have wasted a lot of my money for making phone calls to their office everyday when they assured me that they are extremely sorry for the delay and they would definitely come to me personally and do the needful. But nobody eventually didn't turn up as usual. Since that day, I have stopped calling him on his phone.
I just thought of sharing my experiences to enable everybody to think twice before selecting this agency.
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