Dear Sir,
This is in respect to the mental extortion beard by us due to mistake from your end. My Credit Card No is: 4317 5750 3672 4277
We had not been receiving monthly statements from your end even after giving request for change of address several times. Ur Call center person from Gurgoan and Delhi had been repeatedly informed about the same. Also, your Andheri Credit Card Center employee Ms. Deepti informed us that no extra charges will be taken even if we submit cheque payment within 1 month of Due Date, which was surprising for me I had even argued with her since we are paying these cheques thru your collection boy. No service charges will be taken for this collection of payment was informed to us but an average chanrge of around 61.70 Rupees is added up in my account statement for collection of payments.
Attached with this is the details of extra payment made by us. We want to clear the account by one time payment of actual amount used by us with reversal of extra money paid to you and want to immediately close my account with your bank due to horrible experience.
Date Debit (Rs)
12/02/07 392.84
18/04/07 280.70
07/05/07 336.72
13/05/07 392.84
19/05/07 47.66
19/05/07 110.22
12/06/07 674.16
19/06/07 39.84
19/06/07 48.58
06/07/07 674.16
19/09/07 245
13/10/07 674.16
19/10/07 30.69
20/10/07 674.16
19/11/07 61.77
20/11/07 79.82
11/12/07 76.30
19/12/07 76.30
16/01/08 61.80
09/01/08 43.22
12/02/08 674.16
19/02/08 37.66
I would like to share that if this is not taken care off, I will not be paying a single penny to your bank. I am writing you this since around 25 to 30 Call Center representatives of yours had taken our complaint and had promised that this will be taken care of BUT TILL DATE NONE HAD REPLIED. Every day we are receiving call from your call center either by Ravi, Rahul, Jatin, Sachin (011-243992278)………………. Etc etc and that too to our previous address harassing the owner there also and giving mental pain to us also inspite of knowing our current contact details.
Also, we had received these details after visiting your Andheri Branch personally waiting for around 2 hrs. Please note that these details are till the month of Feb, for March April the extra amount charged is in addition so consider that amount also while crediting the amount to my Credit Card Account.
Kindly look into the matter and clear this matter.
Waiting to hear soon from you.
Thanks and Regrads
Jitendra Solanki
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