The Nokia 2630 cell phone was purchased during Nov.2007 and the display mechanism failed all of a sudden during 25.05.2008 without any mal use or mishandling by the user. (Your examination of the product will prove that fact) When taken to the nokia care station SR TRADING, 101, ELDAMS ROAD, TEYNAMPET, chennai 600 018 they refused to repair the set on warranty and charged an amount of Rs.1800/- towards replacement of display mechanism in the cell phone. The job sheet reference is 373343506/080526/54 dated 26.05.2008. The decision of the franchisee to turn down the warranty is arbitrary and baseless with motive of profit. The concept of warranty is just a mockery with no opportunity given to the customer to explain the stand. Please intervene and instruct the franchisee to repair the cell phone under warranty without charging anything. I would like to have your response immediately. Thanks & regards
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