I transported my goods from Chennai to MP (Vidisha) Near Bhopal. I booked total 88 Items on 21/11 by Chennai packers & Movers with the assurance that you will get the delivery within 7 - 10 days.
I paid my full amount before dispatching of goods from Chennai and they have taken Rs. 3000 extra for insurance by giving the assurance that the policy you will receive by courier in next 3 days
Today is 22/11 and till now I have not received my goods as well as the insurance policy.
At the time of booking I have given assurance that the same vehicle which comes to your home for packing and loading will deliver the whole goods till your home via route Chennai&-gt;Hyderabad&-gt;Nagpur&-gt;Bhopal&-gt;Vidisha (destination). After packing and loading I have provided with a cash receipt of there service charge a copy of delivery instruction a declaration list of all my goods and I left Chennai with the assurance that I'll get the delivery within 7 - 10 days
After 7 days of my departure to Vidisha I called “Chennai packers & movers” and they told that vehicle reached to Hyderabad and will reach to you in next 3 days means around 01/12 even then I did not received the delivery and called them again and started receiving assurance for every next days. This was continuous till 10/12.Then When I called after 10/12/08 they have told me that your goods reached to Delhi by a different route and we are very sorry for that and you please call Delhi branch and has given me Mr. Murali's Cell no. Now turn started for Mr. Murali to making me a fool same like Chennai branch people fooled me before.
All the day when I called he said today we are delivering and he was repeating this all the time when I called. Then around 15/12/08 he said it was dispatched last night and please note down Driver Mr. Sanjay's no. and call him. I called so many times to that number but it was never lifted. Then again I called to Murali and he abuses Chennai branch people that they have made some mistake and they need to give some money then only he can dispatch. Now I was shocked and got puzzle about the services of “Chennai packers & movers”. I was continuously doing follow up to Chennai branch & Delhi branch but always got the assurance only that you will get the delivery soon. I made around 300 STD calls during this period and they fooled me in each call.
I have requested them to tell me truth because I planned for a tour in Christmas vacation but they told me that before Christmas I will get the delivery so I cancelled my entire trip and wasted my vacation. on 11/01/08 Again Mr. Murali told that goods are dispatched and given the driver Raj Kumar’s cell no. and for my assurance given me the vehicle no. also and when I called driver he accepted that he is bringing my goods but when I asked the vehicle no. he was shocked and given me a random number then again I felt that the whole team is a fraud including MD Mr. T Kumar because Once I got a chance to talk to him also and that also I got when I called on the behalf of any new customer for enquiry and he has also fooled me and after that I tried to talk to him many times but nobody from his team allowed me.
Now Mr. Murali is saying that goods are in the possession of a different party and they are asking warehouse charges and he is seeking payment from Chennai branch and Chennai branch is not providing the same where as they have taken full amount from me in advance for their services
I can't understand who the responsible person is while we approach for complaints. Till date no solution I got. I understood that “Chennai packers & movers” is not doing business but try to cheat the people when they got their opportunity.
Below is the list of persons of “Chennai packers & movers” to whom I got the chance to talk
1. Mr. T Kumar (MD) - 044-26505401
2. Mr. Vijay Kumar (Manager – Operations) - 09840311011
3. Mr. Balaji - 9840024011
4. Mr. Ravi - 9884133048
5. Mr. Murali (Delhi Branch) - 9789054011, 9910050655
6. Mr. Ramesh (Delhi Branch) – 9910050655
I REQUEST THE FORUM TO HELP ME TO GET MY ALL GOODS IN PROPER CONDITION AND TO STOP THIS ORGANIZATION SO THAT INNOCENT CIVILIANS CAN NOT BE CHEATED WITH THIS FIRM.
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