I have booked a consignment of 5 Items from Mumbai to Chennai and the consignement arrived 6 days ago to Chennai for which I got a confirmation call for the address. After that, it has been a hoeeible experience for me to know the status of the Goods. During the first enquiry, the supervisor said that as there was shortage of diesel in chennai, the items were held up and would be sent the next day. The next day the reason was unavailability of vehicles. After hearing such excuses for 4 days I have spoken with a person called Ravi who is incharge of the dispatching and was given the most shoking news that one of the boxes was damaged. After complains from my side, he suggestted that they could deliver the remaining boxes. Imagine the professional attitude of these people. After persuing this again with them, he changed the statement that one box was actually missing for an even more shocking experience.
By this time I was fed up and asked him what they plan to do or should I take some action, he then again changed his statement that the box had not been loaded in Mumbai and would get back to me by the next day. As usual there has been no update from them and I have tried calling up the office and various people who are either busy with their phones or are out for lunch etc...
Please let me know how I can go about his business and stop others from this fate...
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