Dear Sir,
During recent floods on 26& 27 Nov 08, my chevrolet spark car was flooded. On 01/12/08 we have towed the car to M/s Sundaram Motors in Royapettah, chennai. It was inspected by Mr. Jeyaprakash, who is handling insurance division in M/s Sundaram. He assured my car will be ready with in 20 days. When I went on 20th Dec 08, he informed that they have dismantled the engine and waiting for the spare parts from GM and it will take another 10 days and he assured that at any cost he will handover the car.
Again when I went on 27th Dec 08, he again told he is waiting for the arrival of the spare from GM, and it will take 10 days more. Again I went yesterday 07/01/09, he was telling the same story that the spares are not arrived, we are waiting for the spare and it will take another 10 more days, I spoke to their manager Mr. Mohan of sundaram and he was telling the same.
I have very high reputation of GM Motors and that's why I have opted a Spark, even though we have other cars in the same segment. But its absolutely ridiculous and shame on GM side that these guys cant able to give the spare parts for more than 45 days, that too in this recession period. I am literally fed up with the services, which you are providing to me, and it clearly shows your attitude and importance for the customer who have done a major mistake by bought a spark car.
Regards
Dhaya I Truman
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