Hi, I used citibank credit card last year from Feb to june for almost Rs.20000 and started paying double of what is minimum due payment as when i called up citibank ask them to convert in into EMI they said we can't do it now. So started paying it from there till date paid almost Rs.15000.
Even after paying more than minimum due amount my total bill was not getting reduced so i told customer care people to check this and keep on sending new statement as usual with addiction charges which now shows Rs36000. I had several discussion with them but no result they don't know how to talk to customer properly. I am still ready to pay Rs.10000 to them but they are telling no u have to pay full amount. This is ridicules and i want a solution for it. The customer care people take so much time to respond on phone they keep on transferring calls from one person to the other. I have wasted so much time on this what should i do now.
Please advice.
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