I am a customer of citi bank holding credit card #5546 1969 6485 2004 and loyal customer to them since many years.
loan offered by the banks customer care through a phone call stating that i got a preapproved loan top-up while i was regularly paying the installment, only last installment was due to city bank towrds my loan payment.during their approach the marketing people said the last installment from the previous loan which was due is waved off and the top up loan (RS-95000/-) is approved with the 12 emi only where as there is no obligation left in the previous loan, which can authentically be verified through their recording at the time of offer which they keep it as proof.
I agreed with payment schedule and i was regularly paying th installment of top-up loan in addition to this i was paying citibank for insurance of the loan.since the day i got the credit card..Out of the 12 EMI i had paid the 10 EMI only 2 emi was to be paid by me, suddenly i was seroiusly fall ill due to paralysis the same was informed to them by phone to the bank to collect it with a weaks time as grace time on humanitarian basis then i came to know that i have t, my family member was i touch with them to scrutnize the fact of my illness and the genieuness in paying the installment even after the harrassment i am facing every day by the bank people.
I personnally requested the bank official to accept my payment which is due by me i.e 9081x2=18162/- 9000/ towards purchase by credit card only, but refused to accept this amount stating that iout standing is arround 50, 000/-inc of preveious paid loan also.
PLEASE ADVISE ME FOR THIS I AM SINCERELY READY TO PAY WHAT I AM LIABLE TO PAY.
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