There was outstanding amount of Approx. 14, 000 on my CITI Bank Personal Loan a/c No. LHIAN24211262, in consultation with CITI Bank DSA – Eagle Couriers (Add: Flat No. 3, Ground Floor, Prabhat Bldg, B Road, Marine Drive, Mumbai – 400020, Ph: 22071911, 66839400) I agreed to settle the loan for the amount of Rs. 12211. This was paid through Demand Draft (DD No. 612211, Thane Janata Sahakari Bank, Dombivli) on 27th Sept. it was told to me that, after realization of this DD, your loan a/c will be closed and there would be no dues on you, also we would furnish No Dues certificate / Settlement Letter in matter of 2/3 days. However same has not been dispatched by them till now. I am following this agency since then, but I am being told that the letter would couriered to you today / tomorrow but nothing has happened till now. I called up CITI Bank Customer Care and talked tho their executive regarding this case, however as per their data, then loan a/c is still not closed and they are looking to receive Rs. 10, 000.
Please see below the names & contact numbers of the persons I am liaising with.
CITI Bank DSA – Miss. Arati (Personal Loan Dept.), Miss: Kavita Chavan – who is suppose to issue settlement letter (Personal Loan Dept)
Ph: 022 – 6683 9400 / 22071911
CITI Bank Customer Care: Miss. Pallavi
Ph: 022 – 2823 2484
I am initiating this complaint just to make sure that I should receive the settlement / no dues certificate from CITI Bank.
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