Please advise.
I paid Citi Financial Balance due $2199.21 posted by Citi on April 9, a $16.56 Finance Charge was charge on 4/27. Now on a current statement Citi is charging $15.00 late fee and $1.69 and $.31 on the $16.56 original finance charge.
I just returned home from a six week family emergency and I called Citi to question the 2 statements.
Before I left town the end of April I verified I had a ZERO balance, to make sure payment was received, a
Citi representative told me I did not call to get a payoff and I owe the $16.56 and the late fee and finance charges on finance charges. I have a fax number Citi rep. gave me to dispute these charges.
What are my rights?
Thank You in advance for your consideration in this matter!
Carol W. Allen
52 Lobstertail Road
Big Pine Key, Fl 33043
[email protected]
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