This is in regard to the personal loan which I have taken from Citi Financial 16 Month ago. I have been promised at the time of the disbursement that if i pay six installments on time then I will be upgraded for "Top Up" scheme and I made sure that there is sufficient money in my account so that there would be no possibility for any cheque to be dishonored. I can present my bank statement. I would like to tell you about the services of bank is providing as I have visited more than 5 times at branch which is located in Mall Road and there I met Mr. Anoop and he responded as "Please come next month, I will call you" and I visited him for more than 4 times and every time he used the same sentence, then they have told me to visit Govind Nagar and I met with Mr. Neeraj there he wasn't able to solve my query and he replied as "May be some technical problem", both the branches are located in Kanpur, I am really disappointed after meeting representatives as Citi Financial is a big name in Banking Sector and no one expects these pathetic services or attitude. I have given application to branch and main branch which is located in delhi but they response me they can not give me top up but why it is not clear to me.
Your early action in this matter would be highly appreciated as it's matter of direct money loss to me.
Thanks,
Akash Kumar Pandey
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