I bought a PHILIPS LCD TV (Model 23PF532) from USA on Jan 31st 2007. Before I bought it, I called their pre sales team and verified that it is compatible for India (NTSC/PAL). This model is also little expensive than the normal model with only NTSC. Also it supports 110-240 volt - 40 to 60 hz.
When I came back to India in Apr I found that it didn't work. I immediately called PHILIPS and logged a complaint. It has world wide 1 year warrenty. The local PHILIPS people verified the user manual. It is also available on their website. They tried 3 times to change the inner PCB. It didn't work. Now they concluded that there are different kinds of PAL and this particular PAL is not suitable for India. But we all (PHILIPS and me) got wised up at my expense. As per my understanding as a global consumer product PHILIPS should write this in their user manual and specification in detail. Now they are asking me to pay Rs 31593 and offering me a 32" LCD whose cost in market is Rs 49990. When I bought it from US I had paid $585 = Rs 25623. So now they are asking me to spend Rs 25623 Rs 31593 = Rs 57216 for a TV which is available at Rs 49990 in any retail store. It's very hard to get any response PHILIPS. This offer also they made after one year of struggle. Definitely I am not ready for the above option after they made me suffer for one year (Also they are asking more than the market value).
Please guide me, what do I do? Whom to approach in consumer forum (I am in bangalore)? Is there any way to file a complaint online? What is the procedure and how long it takes to get any resolution?
Regards
Rajendra
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