Dear Team,
I am one of the Personal loan holders of CitiFinancial.
I have taken a personal loan from Prabhadevi branch, after continuous follow up from the branch members.
1. At the beginning of the getting a loan, I have been harassed by calling many times & had to sit for about to at least 2 hrs every time (Prabhadevi branch)
2. Once rejected, I have been continuously called up again & have given assurance for the best services in future, but in-vain (I have collected cheque on railway station, 3-4 days after approval).
3. I was giving my different bank account details for ECS transaction, however it was not accepted & had the ECS done thru my salary account. And I was told that in 2nd month, they will arrange to get the ECS done from the earlier bank account.
4. For the 5 months it was not done, even after my so many feedbacks & requests.
5. As ICIC bank account was my Salary account, it was closed in Jan or Feb 08.
6. My EMI for Jan 08, was bounced & for the same I had informed before my EMI date to Citificnancial thru mail.
7. Their executive contacted me & I requested him to provide me the statement for my balance payment to pay off the entire balance loan amount (somewhere around 10-12 Jan 08)
8. After conversing with dozen of employees & requesting every time for my statement, no body turned up with the statement.
9. In January 08 last week, I have been called up by Mr. Ali, he promised me that he will take up the matter & asked me to clear at least Jan 08 EMI. I believed him & I paid my balance EMI for Jan 08
10. Feb 08, as usual ECS got bounced & I started getting calls from your end. Every body was asking me to pay EMI for Feb 08 & then clear the entire outstanding loan amount in next month. Though I have insisted many times, they kept calling me & my house no. many times, without providing me the statement.
11. On 17 Feb 08 (Sunday), one lady Ms. Rohini, called me up & told that she would send the statement. She sends me on the same day evening. Nobody was at home; it was lying on my doorstep.
12. on 19 Feb 08, she called me again & asked me when she can send the executive to collect the cheque or cash for all the outstanding loan amount..
13. As these are all working days & I said I will pay by weekend or in next week. However she started abusing me.
14. When requested to talk to senior, she transferred me to Ms. Sneha Sawant (similar name). She started screaming on me & started with absurd language. When I told her to lower down her voice, she used some bad words & started further abusing me. Hence I cut off the call.
15. The same lady called up my house no. & spoke to my mother in bad words, abused her. Also she ordered my mother that "your son should call me in 10 minutes & pay all the charges immediately" She has also told my mother if I did not call then it will be very bad to me..
16. As I was ready to clear off my outstanding loan, I wrote to them that unless & until both the ladies (Ms. Sneha / Ms. Rohini) say sorry to me & my mother in writing for their bad words & wrongful acts, I am not going to settle any amounts.
17. Among several other e-mail & other transactions, I have been always assured that the action would be taken against those ladies & the letter would be sent to my home which was never done.
18. In the mean time in May I have applied to HDFC home loan department for home loan. The same was denied by HDFC stating that have outstanding pending with CitiFinancial & I was not paying them regularly.
19. I agreed to the point but disputed that the mistake is purposeful & it is from both end ie) from my end as well as from CitiFinancial. CitiFinancial can not show only one side & spoil my credit history. I requested CitiFinancial executives may times to issue the letter to CIBIL stating the whole fact. But they never did it & ultimately my loan request got denied.
20. During this course of time, I have paid Rs. 20, 000/- against my principal amount through the cheques in May 08. I have also informed this fact through the e-mail, letter. They have also acknowledged the same. CitiFinancial has adjusted the paid amount against outstanding EMI, late payment fees & other charges, returning the balance amount as a refund cheque. I have also informed them that the refund cheque I am not going to utilize & the same amount they can adjust against anywhere as per their convenience, I will take up all at the time of Final payment.
21. They have never sent the Apology letter & No Fault letter. However just informing their part, they have spoiled my credit history which resulted into the denial of home loan & loss of property to me.
Hence the complaint against CitiFinancial for general awareness & to combat the monopoly of Financial institutes against individual. Further to compensate somewhere my loss to some extent (Mental torture & harassment, Property loss, etc)
I hope you will help me to take up the matter to appropriate authority.
Warm Regards,
Vishal Sawant
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