Dear Sir / Madam,
My name is Vishal Bhargava and I am the Head of Recruitment for a Leading Investment Banking Firm.
Two months ago I was approached by one of your executives for a personal loan which got approved and I received the same via cheque from your Vashi II branch in Navi Mumbai in Jan 08 from Ms. Priya (Branch Manager and currently on Maternity Leave).
Post that my ECS facility was done and in the first month itself I was told to pay the EMI by Cash as there was some error on the part of Citifinancial (confirmed by Ms. Priya) with regards to my ECS and she committed that this time I should pay by Cash and next month i.e. Feb 08 onwards the same would be done via ECS.
I have been getting atleast 2 – 3 calls every day from your Collections Team no as follows: 02240781500 who are hooligans who don’t know how to speak to customers.
IF A CUSTOMER HAS DEFUALTED AND NOT MADE THE PAYMENT I UNDERSTAND YOU HORRIFY HIM; BUT IN MY CASE MY CHEQUES / ECS HAS NEVER BOUNCED AND THEY ARE TROUBLING ME.
Today I get a call from Mr. Rajesh Sharma (02265176831) from your Seepz Branch who is a bloody individual who does not know how to speak to customers. He told me that if I don’t pay by Cash he will torcher my Dad which he did today atleast thrice today and every time used to cal me up and tell me that I have torched him now and as my Dad is 70 years of age he got frightened for no mistake of mine. If this Rajesh Sharma would have been in my Company I would have sacked him then and there. Would request you’ll to take some serious action against him as such employees spoil the name of Citifinancial. HE HAD THE GUTS TO ABUSE ME LEFT RIGHT CENTER AND ALSO MY DAD WHICH I WOULD NOT TAKE AND WILL FOR SURE GIVE IT BACK TO HIM LEGALLY. I have already reported the same to the Times of India Consumer Cell and thought I should inform you’ll first about MR.RAJESH SHARMA – A Stink in Your Company.
The only option left with me now is to take this to the media and inform the about the excellent Customer Service provided by Citifinancial to its customers.
Now this would be taken to the consumer court by me as by profession I’m with a legal background and will also take this to the Media and let them know what kind of excellent services CITIFINANCIAL provides to its customers.
Thought I should bring to your notice.
Awaiting a reply of some action on Mr. Rajesh Sharma and also a resolution to my problem.
Thanking you
Vishal Surendranath Bhargava
9764997669.
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