REFERENCE NO. 1206081724 DATED 12TH JUNE.
I, GAJENDER SHARMA RENUE MY ICICI LOMBARD INSURANCE ON 7TH MAY OF RS. 9381/- AND ICICI LOMBARD MISUSE MY CREDIT CARD OF HDFC BANK. I NOW BANK NOT TO REASY TO PAY THE AMOUNT AND BANK CHARGE AND I FOLLOWS LAST TWO MONTHS MY EXPENSES ALSO ALONG WITH COMPASSION AMOUNTS.
MY HDFC CREDIT CARDS DIVISION DEBIT IN MY ACCCOUNT FINANCE CHARGES ALSO.
THE DISCUSSION WITH ICICI ON CHAT BE ATTACH WITH THIS MAIL.
24/6/08
afrin: Good Afternoon
afrin: you have reached ICICI Lombard 24x7, how can i help you?
gajender sharma: If you charge two time payment of my credit card what we do.
afrin: regarding what charges are charged to you
gajender sharma: My Health policy.
afrin: Please help me with your policy number.
gajender sharma: 4034/HIR/03560505/00/000
afrin: you want to say for renewal you are charged two times
gajender sharma: ref. no. 1206081724 dt 12/6/08
gajender sharma: yes
gajender sharma: 1st time on 7th May, 08
gajender sharma: 2nd time 9th May, 08
afrin: you have placed request for same issur before this
afrin: For verification of your identity, kindly verify the following details:
afrin: • Name,
afrin: • Date of Birth,
afrin: • Contact No (Landline and Mobile),
afrin: • Email id,
afrin: • Address with Pin Code
gajender sharma: Gajender Sharma
gajender sharma: 27/9/74
gajender sharma: 9213150049
gajender sharma: [email protected]
gajender sharma: Flat No. 203, 2nd floor UTC Millinnium Building, Shalimar Garden-II,
Please wait for a site operator to respond.
You are now chatting with 'afrin'
afrin: Good Afternoon
afrin: you have reached ICICI Lombard 24x7, how can i help you?
gajender sharma: If you charge two time payment of my credit card what we do.
afrin: regarding what charges are charged to you
gajender sharma: My Health policy.
afrin: Please help me with your policy number.
gajender sharma: 4034/HIR/03560505/00/000
afrin: you want to say for renewal you are charged two times
gajender sharma: ref. no. 1206081724 dt 12/6/08
gajender sharma: yes
gajender sharma: 1st time on 7th May, 08
gajender sharma: 2nd time 9th May, 08
afrin: you have placed request for same issur before this
afrin: For verification of your identity, kindly verify the following details:
afrin: • Name,
afrin: • Date of Birth,
afrin: • Contact No (Landline and Mobile),
afrin: • Email id,
afrin: • Address with Pin Code
gajender sharma: Gajender Sharma
gajender sharma: 27/9/74
gajender sharma: 9213150049
gajender sharma: [email protected]
gajender sharma: Flat No. 203, 2nd floor UTC Millinnium Building, Shalimar Garden-II, Shahibabad-GZB05
afrin: ok
afrin: I Apologize for the inconvenience caused to you
afrin: sir right now our system is under up gradation so i am not able to check further details
afrin: kindly chat after 1 hour
afrin: we will surely assist you
gajender sharma: Ok, I under stand our problem, but I don't other option go to Consumer court, becose you have misuse my credit card.
afrin: sir as your request is already placed as you gave me request number
afrin: accordingly it if it is charged twice one amount will be reverted to you
afrin: i am not telli
gajender sharma: what about bank interst.
afrin: i am not able to provide you right now confirm status of request
afrin: because of up gradation
afrin: i am not able to provide you right now confirm status of request
afrin: because of up gradation
afrin: so kindly chat after
afrin: some time so that we will be able to tell you that what is the current status
gajender sharma: I don't have time to chat with. I want ask you, you will pay interst of not.
gajender sharma: I don't belive you, becouse afer month 17 day???
gajender sharma: I want close this issue today at any how.
gajender sharma: /////////////???
gajender sharma: jkll;jl;
gajender sharma: Helloooooooooooooooooo
afrin: you can kindly be on line as soon as system will be up dated we will chek the status and let you know
gajender sharma: I am may time try to solve, but no body help to me.
gajender sharma: Today I am call to costomer care he ask me proof iof payment.
afrin: because of up gradation i can not check the status so i will request you to contact after some time
gajender sharma: OK, If you charge two time, what you do as per bank policy.
afrin: as per insaurance policy wardings we revert the one time amount
gajender sharma: and what about bank charge
gajender sharma: hi,
afrin: we will be rteverting only the money
afrin: which we have received to our end by mistake
gajender sharma: Or bank interst.
afrin: no sir amount which is debited twice from that onetime amount we will be reverted to you apart from that any of amount will not be reverted
afrin: from our end
afrin: Good Afternoon
afrin: you have reached ICICI Lombard 24x7, how can i help you?
afrin: sorry for typo
gajender sharma: I am putting ths case to Consumer court.
gajender sharma: Hellooooooooooooooooooooo
afrin: Your patience is appreciated. I will be with you shortly
afrin: as our system will be up dated i will let you know the exact status
afrin: be on line
gajender sharma: thanks.
afrin: ok
gajender sharma: hi,
afrin: Your patience is appreciated. I will be with you shortly
gajender sharma: Please do your job.
afrin: be on line
gajender sharma: .
gajender sharma: hhhhhhhhhhh
gajender sharma: any body in your team handle this case. please call and discussed with me on my cell 9873800794 or contined.
gajender sharma: kya hua...
gajender sharma: ant body???
gajender sharma: any body???
gajender sharma: please reply.
gajender sharma: ...
afrin: kindly be on line
gajender sharma: I think no body in your team so please close this business it is not nacessary to pay salary with any work please.
gajender sharma: I don't under stant what you want.
afrin: sir as system under up gradation so i am not able to tell you the status now
gajender sharma: I want want to speak your senior person.
gajender sharma: Now I am finaly case file to Consumer court.
afrin: as your request is registered for same issue the amount which is charged to you twice it will be reverted to youy
gajender sharma: any Qus.
afrin: first contact with your bank about the refund
afrin: as request is placed
afrin: check from them any amount is been reverted in your account or not
afrin: confirm with them you will come to know
gajender sharma: how it is possible to debit the amont without any request by ICICI Lombard.
gajender sharma: Till time -NO
afrin: when your request get registered in lombard for double debit we refund the money to your credit card department only
gajender sharma: WHEN
afrin: as i am checking in system with your request number same response we have got from our concern department
afrin: kindly contact with respective bank for the refund amount
afrin: first please check with your credit card department
afrin: if any amount is not reflecting as an credit you can let us know so that we can assist you
gajender sharma: just tell me if I closed my policy, how many amount refund today.
afrin: for the same
gajender sharma: Not any refund.
afrin: i will request you check your credit balance first so you will come to know
afrin: about thre refund of extra amount
gajender sharma: sorry
afrin: sir have you checked with credit card department
gajender sharma: What about intrest.
afrin: we will not pay any of interest we will only pay the amount which is double time charged to you
afrin: for interest you will have to contact with the bank
gajender sharma: which bank.
afrin: your credit card belongs to which bank same one
gajender sharma: HDFC
afrin: yes
gajender sharma: Please give the reference no.
gajender sharma: ..
afrin: you will have to only confirm with them that amount has been credited in your account or not reference number will be the same which you provided me as request number 1206081724
gajender sharma: bank asking the refence number
gajender sharma: Bank trans ID no.
afrin: 1206081724 from our reference number they will not be able to check any details in their system
afrin: you only confirm the account status with them and let us know
afrin: we will do the needful asap
gajender sharma: you confirm you have debit in my credit card.
gajender sharma: just tell me if I closed my policy, how many amount refund today
gajender sharma: just tell me if I closed my policy, how many amount refund today
gajender sharma: just tell me if I closed my policy, how many amount refund today
gajender sharma: total amount.
gajender sharma: same
gajender sharma: same
afrin: when we will take the request at that time you receive a call in that call you will come to know about charges
gajender sharma: before discontine the policy I want the amount.
gajender sharma: same
gajender sharma: .
afrin: The refund grid is as below mentioned.
gajender sharma:???
afrin: 1 year Refund
afrin: Durations Refund amount
afrin: 0 to 3 months
afrin: Full Refund of 1st year 60% & Full Refund of 2nd year 40%
afrin: 3 to 6 months Refund should pay 1st year 25% of 60 % & Full Refund of 2nd year 40%
afrin: 6 to above months Refund should pay 1st year Zero % of 60% & Full Refund of 2nd year 40%
afrin: 2 year Refund
afrin: Durations Refund amount
afrin: 0 to 3 months
afrin: Full Refund 2nd year 40% & not 1st year 60%
afrin: 3 to 6 months Refund should pay 2nd
afrin: year 25% of 40 % & not 1st year 60%
afrin: 6 to above months Zero % Refund of both years
gajender sharma: I want to know total amount.
afrin: if you will place request concern team will give you a call in that call you can confirm details
gajender sharma: wait, Just I am confirm form HDFC abnk.
gajender sharma: same
afrin: Is there anything else I can help you with?
Chat session has ended.
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